In the event there is a problem with your order, please contact us by email or call (714) 632-8353, and let us know in detail of any dissatisfaction with your order or experience shopping with Janitorial4Less.
If you need to return an item for an exchange or a refund: With the exception of non-returnable items, all unopened products purchased at Janitorial4Less can be returned within 10 days of your receipt provided you have an authorized return merchandise number from our customer support department.
Return Authorization You will need a Return Authorization (RA) number from Janitorial4Less. Shipping the item back without an RA number from Janitorial4Less may delay your refund.
Ship to InformationCustomer Service will give you the ship-to address for your return. If you return the item without receiving the shipping information it may delay your refund.
Boxing the Item The item you are returning must be shipped back in its original box. Please do not write the RA number on the box, doing so will disqualify you from receiving a credit. The RA number can only be written on the shipping label.
Shipping the Item We highly recommend that you ship the item back using UPS or FedEx. The ability to track your package in transit is vital for you to ensure that it does not become lost and that it reaches its destination. Unfortunately, if the item never reaches the warehouse, we cannot issue you a credit.
In general, it takes approximately 10 business days for the warehouse to receive the item you have shipped to them and to see a refund on your credit card statement. It is the policy of Janitorial4Less to issue the refund to the same credit card with which the order was placed.
Returns and exchanges are not accepted for the following items: opened and/or assembled furniture, special order items, custom or made to order products, dated calendars, planners, and planner refills, floor machines, any perishable items, medicines, first aid kits and kit refills, outdoor structures & outdoor structure accessories.
Work wear, Uniforms, Industrial Garments may not be returned once embroidered or if altered.
In order to receive credit, all products must be returned in the original packaging and including all original contents. Items not in their original condition are not returnable.
Any claims for damaged or missing items must be made within 48 hrs.